Privacy Policy

Last Updated on January 1, 2020

Please review this Privacy Policy carefully.


Purpose. The purpose of this Privacy Policy is to describe how by HeyDoctor, LLC d/b/a HeyDoctor, (“HeyDoctor”) collects, uses and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to email us at, call us at (415) 237-1378, or as described at the end of this Policy.

Our Privacy Policy explains:

  • Information That We Collect
  • How We Use and Share Your Information
  • Access to Your Information and Choices
  • Security of Your Information
  • Consent to Processing of Personal Data in United States
  • Changes to Our Privacy Policy
  • Questions and How Contact Us

Scope; Third Party Sites. This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by HeyDoctor. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Other Privacy Policies. Your physician or other healthcare provider that you access or engage with through the use of our Site (“Provider”) is responsible for providing you with a Notice of Privacy Practices describing the Provider’s collection and use of your health information. If you do not agree to be bound by those terms, you are not authorized to access or use this Site; you must promptly exit this Site.

California: For California residents only, in addition to this Privacy Policy, the Privacy Policy Addendum for California Residents shall also apply.

Terms of Use. Please note that your use of our Site is also subject to our Terms of Use.


Information You Provide to Us

We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include your: name; home and work address; billing address; shipping address; email address; telephone number; pictures that you upload or share with us, credit card or debit card number (solely for payment purposes); insurance card number and other information; date of birth; driver’s license or other government identification number; health information and medical history; sexual orientation or preferences; and other information you choose to submit to us.

Cookies; Information We Collect Automatically Through Your Use of our Site

Google Analytics and Similar Services We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners' sites or apps”, (located at We also use a similar service to Google Analytics called Amplitude, whose privacy policy can be found here

Separately, to learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites ( and Please note that if you choose to opt out, you will continue to see ads, but they will not be based on how your online activity.

Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and improving the quality of our Site and services.

Restrictions on Gathering Information from Children Under Age 18

The Site and the services provided through the Site are only for users of the age of 18 or older. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us at any time. If you are under the age of 18 and wish to create an account with HeyDoctor (“Account”), your parent or legal guardian must create the Account, submit your personal information, and agree to the Terms of Use and this Privacy Policy on your behalf. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please email us at or call us at (415) 237-1378.


To Provide Products, Services, and Information. We collect information from you in order to provide products and services that you purchase using the Site; register and service your online account; provide information that you request from us; contact you about your orders; process credit card and debit card transactions; ship products to you; and, send you promotional materials or advertisements about our products and services, as well as new features and offerings.

Sharing with Third Parties. We may provide information to third party service providers that help us operate and manage our Site, process and track payments, and fulfill and deliver services and prescriptions. These service providers will have access to your personal information in order to provide these services, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations, or individuals outside of HeyDoctor when we have your consent to do so.

Legal Proceedings. We will share personal information with third party companies, organizations, or individuals outside of HeyDoctor if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, subpoena, legal process, or enforceable governmental request. • Enforce applicable Terms of Use, including investigation of potential violations. • Detect, prevent, or otherwise address fraud, security, or technical issues. • Protect against harm to the rights, property, or safety of HeyDoctor, our users, customers or the public as required or permitted by law.


You can access and update certain information we have relating to your online account by logging into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can email us at or call us at (415) 237-1378. You can opt-out of receiving marketing and promotional emails from HeyDoctor by using the opt-out or unsubscribe feature contained in the emails.

You can close your online account by logging into your account and going to the Account section of our Site, or you can call us at (415) 237-1378. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.


We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that certain emails and other communications you send to us through our Site may not be encrypted, and we strongly advise you not to communicate any confidential information through these means.


This Site and Services are not intended for and are not directed to residents of the European Union. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, but not limited to, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review upon request.


Mail: HeyDoctor, LLC, Attention: Privacy, 577 2nd St. Suite 103 San Francisco, CA 94107 Email:

The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.