Start Your Treatment Online
Our team of doctors will evaluate your case and provide personalized treatment options.
What to expect.
- Complete an online visit by answering a few simple health questions that take about 5 minutes.
- Get a prescription that works for you sent to the pharmacy of your choice
- Talk to our doctors and medical team anytime before or after your visit.
We offer treatments like oral Valtrex (valacyclovir)
The exact treatment we prescribe depends on your diagnosis and risk factors. Generally we prescribe an oral antiviral like Valtrex (valacyclovir) or Zovirax (acyclovir) as well as counseling about symptom relief and future cold sore prevention.
We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service we offer a 100% satisfaction guarantee and refund policy. We can't refund medicines, lab tests, or supplies purchased from the pharmacy or other outside businesses.
Don't Need Insurance.
You don't need insurance to use HeyDoctor and the visit fee you see is the full price. There are no hidden fees. We will also work with you to help find medicines and pharmacies that offer the lowest price for any medicines or treatments we prescribe.
Important Safety Information
We help treat herpes simplex (HSV) infections with oral antivirals and other treatments. These medicines have risks and can have severe adverse effects. You should read more about these products at the manufacturers websites and the additional information on the risks and benefits in our learning center article including Important Safety Information - Cold Sore Medicines.
How It Works
Quick Online Visit
Get A Prescription
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Frequently Asked Questions
If you have any more questions, visit our help center.
It's free to sign up for a HeyDoctor account, and there's no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $25 or less. You can see the price for each treatment by visiting the Services page - the price will be listed next to each service.
We're working on accepting insurance for these visits, but we're not there yet. Of course you can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our doctors will always work with you to find a prescription and a pharmacy that will be affordable. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren't satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren't able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.)
If you don't have insurance and want to see how much your prescription will cost before completing your visit at HeyDoctor, GoodRx is a great resource. This website shows a price breakdown for different categories of drugs (ex. birth control, antibiotics, etc), compares prices across different pharmacies in your area (the price can actually vary quite a bit), and also has free printable coupons that can get you up to 80% off at the pharmacy.
For example, a search for "Birth Control" on GoodRx will take you to this list, where you can browse the different brands and see prices for each. Put in your zip code to the website to get results specific to your area and to see which pharmacy offers the lowest price.
- Monday-Friday 9am-7pm Pacific Standard Time (PST)
- Saturday-Sunday 10am-5pm Pacific Standard Time (PST)
For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription within 4 hours. Keep an eye on your messages in case the doctors have any follow-up questions. For visits made during office hours on the weekend, we will process and send out your prescription within 6 hours.
Check out the HeyDoctor app
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