You will answer a few simple health questions, take a few photos, and then a doctor will chat with you and help you decide based on risks and benefits which are the best options for you.
We will provide you counseling and a prescription if appropriate. You can have the medicine sent to any local pharmacy, mailed to you, or in some cities delivered to you right away at work or home.
We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service we offer a 100% satisfaction guarantee and refund policy. We can't refund medicines, lab tests, or supplies purchased from the pharmacy or other outside businesses.
You don't need insurance to use HeyDoctor and the visit fee you see is the full price. There are no hidden fees. We will also work with you to help find medicines and pharmacies that offer the lowest price for any medicines or treatments we prescribe.
Since this isn't an in-person visit we can't conduct a full physical exam. We believe that using your timeline, photos, symptoms, and priorities we can empirically establish a diagnosis with a high degree of sensitivity and specificity, and that we can observe if our treatments are helping.
However since we aren't examining you in person we want you to be aware of the risk that we won't find a risk or problem that an in-person doctor might. We also want to ensure that you still see your in-person doctor and to let them know about any visits with HeyDoctor.
Yes, these medicines do have the risk of potentially serious side effects. When the doctor evaluates your visit and afterward we will review these risks with you and if you have any questions or concerns message us anytime.
No, our doctors are here as your advisor. Our goal is to provide you with full information about the risks and benefits so you can decide what is right for your life and your health. Anytime you have questions or concerns just send us a message or call.
Our services are only available in certain states where their medical board and laws have made this type of care possible. We are working on expanding to all of the United States as soon as possible. If you sign up and we can't help you yet we will message you when we can!
Complete a simple visit on your phone or computer and get treated today. No insurance necessary.
We can send prescriptions to any local pharmacy or by mail, if appropriate. We can also help you find your medicine at affordable prices.
Securely message our board certified doctors anytime.
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It's free to sign up for a HeyDoctor account, and there's no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $25 or less. You can see the price for each treatment by visiting the Services page - the price will be listed next to each service.
We're working on accepting insurance for these visits, but we're not there yet. Of course you can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our doctors will always work with you to find a prescription and a pharmacy that will be affordable. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren't satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren't able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.)
If you don't have insurance and want to see how much your prescription will cost before completing your visit at HeyDoctor, GoodRx is a great resource. This website shows a price breakdown for different categories of drugs (ex. birth control, antibiotics, etc), compares prices across different pharmacies in your area (the price can actually vary quite a bit), and also has free printable coupons that can get you up to 80% off at the pharmacy.
For example, a search for "Birth Control" on GoodRx will take you to this list, where you can browse the different brands and see prices for each. Put in your zip code to the website to get results specific to your area and to see which pharmacy offers the lowest price.
HeyDoctor is an affiliate of GoodRx.
For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription to be received by the pharmacy within 4 hours. Pharmacy processing times may vary. Keep an eye on your messages in case the doctors have any follow-up questions. For visits made during office hours on the weekend, we will process and send out your prescription within 6 hours. Prescriptions are subject to medical appropriateness.