We can prescribe or refill topical medicine to help you grow longer, thicker, and fuller eyelashes to treat eyelash hypotrichosis. To learn more about this medical condition and the medicines we commonly use to treat it read the Important Safety Information. It includes information on how to use the medicines we prescribe, contraindications, common side effects, and other information.
Start Your Treatment Online
Our team of doctors will evaluate your case and provide personalized treatment options.
What to expect.
- Complete an online visit by answering a few simple health questions that take about 5 minutes.
- Get a prescription that works for you sent to the pharmacy of your choice
- Talk to our doctors and medical team anytime before or after your visit.
You don't need insurance.
You don't need insurance to use HeyDoctor and the visit fee you see is the full price. There are no hidden fees. We will also work with you to help find medicines and pharmacies that offer the lowest price for any medicines or treatments we prescribe.
We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service we offer a 100% satisfaction guarantee and refund policy.
What treatments do you offer?
Generally we prescribe a Latisse (bimatoprost ophthalmic solution) well as counseling about caring for your eyelashes.
What can't we do?
Since this isn't an in-person visit we can't offer surgical options like hair transplant.
Important Safety Information
You should not use Latisse (bimatoprost ophthalmic solution) if you are allergic to one of its ingredients. If you use/used prescription products for eye pressure problems, use Latisse (bimatoprost ophthalmic solution) under doctor care. May cause brown darkening of the colored part of the eye which is likely permanent. Latisse (bimatoprost ophthalmic solution) may cause eyelid skin darkening which may be reversible. Only apply at base of upper lashes. Do not apply to lower lid. Hair may grow outside the treatment area. If you have eye problems/surgery, consult your doctor. Common side effects include itchy and red eyes. If discontinued, lashes gradually return to previous appearance. These are not all the possible side effects of Latisse (bimatoprost ophthalmic solution). You can read more about these products at the manufacturers websites for Latisse, in our learning center article Important Safety Information - Latisse, and in the Treatment Plans we provide for you if we provide treatment.
How It Works
Quick Online Visit
Complete a simple visit on your phone or computer and get treated today. No insurance necessary.
We can send prescriptions to any local pharmacy or by mail, if appropriate. We can also help you find your medicine at affordable prices.
Securely message our board certified doctors anytime.
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Frequently Asked Questions
If you have any more questions, visit our help center.
It's free to sign up for a HeyDoctor account, and there's no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $25 or less. You can see the price for each treatment by visiting the Services page - the price will be listed next to each service.
We're working on accepting insurance for these visits, but we're not there yet. Of course you can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our doctors will always work with you to find a prescription and a pharmacy that will be affordable. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren't satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren't able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.)
If you don't have insurance and want to see how much your prescription will cost before completing your visit at HeyDoctor, GoodRx is a great resource. This website shows a price breakdown for different categories of drugs (ex. birth control, antibiotics, etc), compares prices across different pharmacies in your area (the price can actually vary quite a bit), and also has free printable coupons that can get you up to 80% off at the pharmacy.
For example, a search for "Birth Control" on GoodRx will take you to this list, where you can browse the different brands and see prices for each. Put in your zip code to the website to get results specific to your area and to see which pharmacy offers the lowest price.
- Monday-Friday 9am-7pm Pacific Standard Time (PST)
- Saturday-Sunday 10am-5pm Pacific Standard Time (PST)
For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription within 4 hours. Keep an eye on your messages in case the doctors have any follow-up questions. For visits made during office hours on the weekend, we will process and send out your prescription within 6 hours.
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