How It Works

Quick Online Visit

Start a simple visit on your phone or computer and be done in 5 minutes. No insurance necessary.

Convenient Prescriptions

We can send prescriptions to any local pharmacy or by mail, if appropriate - and help you find your medicine at affordable prices.

Chat Anytime

Securely message our board certified doctors anytime.

Start Your Treatment Online

Our team of doctors will evaluate your case and provide personalized treatment options.

Our 100% satisfaction guarantee.

We stand behind all the medical care and advice we provide. If you ever have any questions you can message or call our medical team anytime. If you aren't happy with the service, we offer a 100% satisfaction guarantee and refund policy.

You don't need insurance.

You don't need insurance to use HeyDoctor and the visit fee you see is the full price. There are no hidden fees. We will also work with you to help find medicines and pharmacies that offer the lowest price for any medicines or treatments we prescribe.

Treatment Types


Why HeyDoctor?

HeyDoctor makes it fast and easy to get treatment, prescriptions, and labs for many simple medical problems.

Fast and easy personalized care.

You can chat with your doctor through our secure chat. Your doctor will get to know you and help find plans that work for you.

Transparent and affordable pricing.

You'll pay just $20 for your online medical visit. There’s no need for insurance. We'll also help you find the lowest cost medicines and treatments.

Our 100% satisfaction guarantee.

If you aren't happy with the service, we offer a 100% satisfaction guarantee and refund policy.

Frequently Asked Questions

If you have any more questions, visit our help center.

How much does it cost to use HeyDoctor?

It's free to sign up for a HeyDoctor account, and there's no membership fee. Each consultation or treatment that we offer costs a different amount, with most services costing around $25 or less. You can see the price for each treatment by visiting the Services page - the price will be listed next to each service. We're working on accepting insurance for these visits, but we're not there yet. Of course you can still use your insurance at the pharmacy to help pay for any medications that we prescribe you, and our doctors will always work with you to find a prescription and a pharmacy that will be affordable. As always, every consult includes a 100% satisfaction guarantee, and we will refund the cost of your visit if you aren't satisfied or if we are unable to offer a diagnosis/treatment! (Note: We aren't able to refund fees for any medicines you pick up at the pharmacy or lab tests you have performed because those are separate businesses and they have their own policies.) If you don't have insurance and want to see how much your prescription will cost before completing your visit at HeyDoctor, GoodRx is a great resource. This website shows a price breakdown for different categories of drugs (ex. birth control, antibiotics, etc), compares prices across different pharmacies in your area (the price can actually vary quite a bit), and also has free printable coupons that can get you up to 80% off at the pharmacy. For example, a search for "Birth Control" on GoodRx will take you to this list, where you can browse the different brands and see prices for each. Put in your zip code to the website to get results specific to your area and to see which pharmacy offers the lowest price.

What happens if I pay for a visit but then you aren't able to give me a diagnosis?

After you submit your information, our doctors will reach out to you via Secure Message Portal for any follow-up questions they might have. If you complete a visit and the doctors determine that you need in-person follow-up or are unable to give you a diagnosis, we will refund you 100% of your visit fee and offer you a suggestion for next steps.

How long will it take to get my prescription after I complete my visit?

Our office hours are: Monday-Friday 9am-7pm Pacific Standard Time (PST) Saturday-Sunday 10am-5pm Pacific Standard Time (PST) For all visits completed during office hours Monday-Friday, we can usually process and send out your prescription within 4 hours. Keep an eye on your messages in case the doctors have any follow-up questions. For visits made during office hours on the weekend, we will process and send out your prescription within 6 hours.

How will I know when my prescription has been sent?

The doctors at HeyDoctor will send you a message through the Secure Message Portal (the message channel you see when you log into your account and hit "Messages") when they've sent your prescription to the pharmacy or have any follow up questions for you. They will not email, text, or call you, so be sure you check back in the Secure Message Portal. The reason we send all communications there is because it is the most private and secure place for your personal information. If you download the app, you can turn on text, email, and push notifications to let you know when you have a new message in the Secure Message Portal.

How will HeyDoctor know if I need treatment?

Our doctors will ask you specific questions about your symptoms and use evidence-based guidelines to decide if it is appropriate to prescribe medicine, labs, or offer other treatment.

See What Others Are Saying

Best app invented

I use this and the doctors are super nice and you get your prescription filled super quickly. It’s amazing!

Oct 4, 2018

love love love!!!

super fast, easy & convenient! I ran out of my birth control and couldn’t get a refill & thankfully I...

Sept 19, 2018
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Cheap fast and easy. The HeyDoctor app, not me.

I used the app to get birth control the other day and I had it within two hours. $15. Easy....

Jul 6, 2018
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Patients Love Us

We are one of the highest rated medical apps - but don't take our word for it - check it out for yourself.